Respond to customer complaints and criticisms, and even turn a negative review into a positive one.
We make sure that your business is present and visible on popular review sites, directories, social networks, and search engines.
A negative review can become a positive for your business if it is responded to in the right way. Our reputation management professionals can show you how to respond quickly and effectively.
What’s Being Said?
Our reputation management technology will scour popular business review sites like UrbanSpoon, Yelp and Yahoo! Local to learn what customers are saying about your business and suggest how to most effectively react to build a positive web reputation.
Our cutting-edge reputation management platform allows you to respond to reviews, both negative and positive.
No Research Required
Don’t spend all of your time looking into mentions and your competition’s reputation. It’s a huge, time-consuming undertaking. Let our tools do the research for you.
Change the Narrative
Learn how to make even the most negative review into a potential positive by using tools for listening and addressing a customer’s concern.
Sometimes you will need to revise the way you do business. Learn how to sort out constructive criticisms and how to use that criticism to strengthen your business.
Criticism and negative reviews empower you to set things straight. You’ll be encouraged to make changes not only for the customer who wrote the review, but for potential customers who may find the review.